Kroos Wilde Natuureducatie

Based in The Netherlands

1. Definitions

• Entrepreneur: Kroos Wilde Natuureducatie
• Customer: any natural person or legal entity entering into an agreement
• Services: foraging walks, workshops, courses, and private events
• Products: physical or digital goods sold via the website
• Agreement: any agreement between entrepreneur and customer

2. Applicability

These terms apply to all offers, bookings, and purchases made via the website or by email.

By booking a service or purchasing a product, the customer agrees to these Terms & Conditions.

For private events, these terms will be provided by email.

3. Agreement

An agreement is concluded when:

• a booking is made via the website, or
• confirmation is sent by email

All offers are non-binding and subject to change.

PART A – SERVICES (Workshops, Walks, Events)

4. Nature of services

All services are educational and informational only.

They do not constitute medical, nutritional, or professional advice.

5. Medical disclaimer & personal responsibility

Participation is entirely at the customer’s own risk.

The customer acknowledges that:

• wild plants and mushrooms may cause allergic reactions
• consumption may interact with medication
• incorrect identification can be dangerous

The customer is fully responsible for:

• their own health condition
• verifying what they consume
• consulting a medical professional if in doubt

6. Liability

The entrepreneur is not liable for:

• injury, illness, or allergic reactions
• damages resulting from participation
• consequences of consuming wild plants or mushrooms

Liability, if any, is limited to the amount paid for the service.

7. Safety and conduct

Participants must:

• follow all instructions
• act responsibly in nature
• respect laws regarding foraging and protected species

The entrepreneur may refuse participation in case of unsafe or disruptive behavior.

8. Cancellation (regular activities)

• Cancellation up to 24 hours before: full refund
• Cancellation within 24 hours: no refund

Changes are allowed up to 24 hours before, for a service of equal value.

9. Private bookings

Cancellation policy:

• More than 14 days: 100% refund
• 7–14 days: 75% refund
• Less than 7 days: no refund

Payment option:

• 25% upfront, 75% after the event

10. Force majeure

In case of unforeseen circumstances (e.g. extreme weather or illness), the entrepreneur may:

• reschedule the activity, or
• cancel and provide a refund

PART B – PRODUCTS

11. Delivery

Products are delivered to the address provided.

Delivery times are indicative only.

12. Right of withdrawal (EU consumers)

Customers have the right to cancel their purchase within 14 days of receipt, without giving a reason.

Exceptions:

• gift cards
• digital downloads 
• custom-made products

13. Returns

Products must be returned:

• unused
• in original condition and packaging

Return shipping costs are the responsibility of the customer.

14. Refunds

Refunds are processed within 14 days after receiving the returned product.

If a discount was applied, only the amount actually paid will be refunded.

GENERAL PROVISIONS

15. Website disclaimer

The entrepreneur strives to provide accurate and up-to-date information but cannot guarantee completeness.

Use of the website is at the customer’s own risk.

16. External links

The website may contain links to third-party websites.

The entrepreneur is not responsible for their content or policies.

17. Intellectual property

All content is the property of Kroos Wilderleven / Roos Konings.

No material may be copied or used without prior written permission.

18. Governing law

These Terms & Conditions are governed by Dutch law.

Disputes will be submitted to the competent court in the Netherlands.

19. Language clause

In case of discrepancies between the Dutch and English version, the Dutch version shall prevail.