By purchasing a product or booking a service through our website, you automatically agree to these General Terms and Conditions.

Sole Proprietorship: Kroos Wilde Natuureducatie
Registered in the Netherlands
Breedschotsestraat 10A, 4891 PR Rijsbergen, The Netherlands
Chamber of Commerce (KvK): 66108136
VAT No.: NL002377112B94
Contact: kroosinfo@gmail.com

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• Entrepreneur: Kroos Wilde Natuureducatie
• Customer: any natural person or legal entity entering into an agreement with the Entrepreneur.
• Services: wild foraging walks, workshops, courses, educational activities, and private events.
• Products: physical or digital products offered through the website.
• Agreement: any agreement concluded between the Entrepreneur and the Customer.

2. Applicability

These General Terms and Conditions apply to all offers, bookings, purchases made through the website, and all tailor-made agreements concluded with the Entrepreneur.

Should any provision of these Terms and Conditions be declared invalid or unenforceable, the remaining provisions shall remain in full force and effect.

For online bookings, the Customer confirms acceptance of these Terms and Conditions during the booking process.

For private events, these Terms and Conditions shall be provided to the Customer by email.

3. Offers and Formation of the Agreement

All offers are non-binding and subject to availability.

The Entrepreneur shall not be bound by obvious errors, inaccuracies, or typographical mistakes.

The Agreement is concluded once:

• the Customer places a booking through the website; or
• the Entrepreneur confirms the booking in writing by email.

PART A – SERVICES (Walks, Workshops and Events)

4. Performance of Services

The Entrepreneur shall perform the Services with due care, skill, and professional diligence.

The Entrepreneur reserves the right to make minor changes to the content or programme of a workshop, course, or walk where circumstances reasonably require such changes.

All educational materials, workshops, demonstrations and information are provided solely for educational and informational purposes and do not constitute medical, nutritional, or professional advice.

5. Liability and Assumption of Risk

Participation in all activities is entirely at the Customer’s own risk to the extent permitted by applicable law.

The Entrepreneur shall not be liable for:

• injury, damage, or loss sustained during activities;
• allergic reactions or health-related complaints;
• any consequences arising from the consumption or use of wild plants, fungi, or other natural products.

The Customer remains solely responsible for:

• the correct identification of plants and mushrooms;
• complying with all applicable laws and regulations, including regulations regarding protected species and responsible foraging practices.

To the extent permitted by law, the Entrepreneur’s liability shall be limited to the amount paid by the Customer for the relevant Service, unless the damage results from intentional misconduct, gross negligence, or personal injury caused by the Entrepreneur where liability cannot legally be excluded.

6. Safety and Conduct

The Customer shall:

• follow all instructions given by the guide or instructor;
• treat nature, wildlife, and the environment with respect;
• refrain from harvesting protected plant or animal species.

The Entrepreneur reserves the right to refuse or terminate participation where a Customer behaves in an unsafe, disruptive, or inappropriate manner.

Where participation is refused due to a breach of safety instructions, no refund shall be granted.

7. Cancellation and Changes to Bookings

Customers may cancel by emailing kroosinfo@gmail.com.

Cancellation policy:

• Cancellation up to 14 days before the scheduled activity: 100% refund.
• Cancellation within 14 days before the activity: no refund.

Bookings may be changed up to 7 days before the activity, subject to availability and mutual agreement.

8. Cancellation of Private Events

Cancellation policy:

• Cancellation up to 14 days before the event: 100% refund.
• Cancellation within 14 days before the event: no refund.

Payment

Unless otherwise agreed in writing, full payment is due within 48 hours after booking and must always be received before the event takes place.

9. Force Majeure

Force majeure includes, but is not limited to:

• illness of the Entrepreneur;
• extreme weather conditions;
• government restrictions;
• natural conditions making the safe execution of the activity impossible.

In the event of force majeure, the Entrepreneur may:

• reschedule the activity; or
• cancel the activity and provide a full refund.

PART B – PRODUCTS (Webshop)

10. Delivery

Products shall be delivered to the address specified by the Customer.

Delivery times are estimates only.

Where no delivery period has been agreed, delivery shall take place within 30 days after the order has been placed.

11. Right of Withdrawal (Consumers)

Consumers have the statutory right to withdraw from the purchase within 14 days after receiving the product without stating any reason.

The right of withdrawal does not apply to:

• digital downloads where the Customer has expressly consented to immediate delivery and acknowledged that the right of withdrawal expires upon delivery;
• personalised or custom-made products.

Nothing in these Terms affects the Customer’s statutory rights regarding product conformity under applicable consumer law.

12. Returns

Products may be returned within 14 days provided that:

• they are unused;
• they remain in their original condition and packaging.

Returns must be initiated using the return form available on the website and sent to the return address specified therein.

Return shipping costs shall be borne by the Customer.

13. Refunds

Refunds shall be processed within 14 days after receipt of the returned products.

Where discount codes have been used, only the amount actually paid shall be refunded.

Gift vouchers cannot be redeemed for cash and are non-refundable.

GENERAL PROVISIONS

14. Website Liability

The Entrepreneur makes every reasonable effort to ensure that the information on the website is accurate and up to date.

However, no guarantee is given regarding the completeness, accuracy, or currency of the information provided.

The Entrepreneur accepts no liability for inaccuracies or omissions on the website.

15. External Links

The website may contain links to third-party websites.

The Entrepreneur is not responsible for the content, privacy policies, or practices of such third-party websites.

16. Intellectual Property

All website content, educational materials, course materials, recipes, photographs, branding, names, texts, and other intellectual property are the exclusive property of Kroos Wild Nature Education and/or Roos Konings.

No material may be copied, reproduced, distributed, published, or otherwise used without the Entrepreneur’s prior written consent.

17. Medical Disclaimer

Participation in activities organised by Kroos Wild Nature Education is entirely at the participant’s own risk to the extent permitted by law.

All information provided is intended solely for educational purposes and should not be regarded as medical, nutritional, or professional advice.

Participants are responsible for checking allergies, food intolerances, and possible interactions with medication.

The harvesting and consumption of wild plants and mushrooms are undertaken entirely at the participant’s own responsibility.

Participants with health concerns or doubts regarding their suitability to participate are advised to consult a qualified physician before taking part.

18. Complaints Procedure

Complaints should be submitted within a reasonable period after the issue has arisen and, in any event, no later than one week after its discovery.

The Entrepreneur shall make every reasonable effort to resolve complaints amicably.

Governing Law and Jurisdiction

These General Terms and Conditions and all Agreements shall be governed exclusively by the laws of the Netherlands.

Any disputes arising out of or in connection with these Terms and Conditions or any Agreement shall be submitted exclusively to the competent court in Breda, the Netherlands, in accordance with the applicable rules on jurisdiction.